Privacy Policy

PipeSafe Plumbing Care Plans (“PipeSafe”, “we”, “our”, “us”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with our services, website, or team.

1. Information We Collect

We may collect personal information such as:

  • Full name and contact details (address, email, phone number)

  • Property details related to your Plumbing Care Plan

  • Payment details (processed securely via third-party payment providers)

  • Service history and subscription preferences

  • Communications with us (e.g. calls, emails, live chat, contact forms)

  • Website usage data (cookies, analytics, device information, and IP address)

We only collect personal information that is reasonably necessary to deliver our services and operate our business effectively.

2. How We Collect Information

We collect personal information when you:

  • Sign up for a Plumbing Care Plan

  • Contact us by phone, email, web form, or live chat

  • Book or receive plumbing services

  • Visit or interact with our website (including through cookies and analytics tools)

  • Engage with our marketing or promotional materials

Some information may also be collected automatically through your browser or device when accessing our website.

3. Why We Collect Information

We collect and use your information to:

  • Deliver and manage Plumbing Care Plan services

  • Schedule, confirm, and manage service appointments

  • Process payments securely and manage billing

  • Communicate with you about your account, services, and updates

  • Send service reminders, promotional offers, or newsletters (if opted in)

  • Improve our website, operations, and customer experience

  • Comply with legal and regulatory obligations

We will not use your personal information for any purpose unrelated to these activities without your consent.

4. Disclosure of Personal Information

We may share your information with:

  • Licensed PipeSafe plumbers and technicians who perform your services

  • Secure payment processors (e.g. Stripe, PayPal)

  • IT, web hosting, and marketing service providers

  • Legal, regulatory, or enforcement bodies if required by law

We never sell, rent, or trade your personal information to third parties.

5. Overseas Disclosure

Some of our third-party providers may store or process information outside Australia (for example, in cloud-based systems).
When this occurs, we ensure those providers comply with privacy standards comparable to the Australian Privacy Principles and safeguard your information appropriately.

6. Security of Your Information

We take reasonable steps to protect your personal information by:

  • Using secure servers and encryption where appropriate

  • Limiting access to authorised personnel only

  • Regularly reviewing our data protection measures

While we strive to protect your data, no internet transmission can be completely secure. You transmit information at your own risk.

7. Access and Correction

You may request access to or correction of your personal information at any time by contacting us at:
📧 admin@pipesafe.com.au
📞 0450 944 566

We’ll respond within a reasonable timeframe and may request identity verification to protect your privacy.

8. Marketing Communications

You may choose to receive service updates, special offers, or newsletters from PipeSafe.
You can unsubscribe at any time by clicking the link in the message or contacting us directly.

9. Cookies and Website Tracking

Our website uses cookies and analytics tools (e.g. Google Analytics) to:

  • Improve site performance and functionality

  • Understand how visitors use our site

  • Personalise your online experience

You can manage or disable cookies through your browser settings. Continued use of our site indicates consent to this tracking.

10. Complaints

If you believe we have breached your privacy rights, please contact us directly using the details below.
If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
🌐 www.oaic.gov.au

11. Updates to This Policy

This Privacy Policy may be updated periodically. The most recent version will always be available on our website, with the date of the last update clearly displayed.

12. Contact Us

PipeSafe Plumbing Care Plans

📧 Email: admin@pipesafe.com.au
📞 Phone: 0450 944 566